Frequently Asked Questions

A rental period is a one-day, single-use event. Multi-day rentals are available for an additional charge. As we are closed Saturday and Sunday, weekend rentals are a one-day rate. Please check with an Event Rental Consultant for item availability and pricing for multi-day events.

You have many options for placing an order, and our expert team of Event Rental Consultants are happy to help you out every step of the way.

*Come see us at our Showroom – 10900 Mid-America Drive in Lenexa.

*Call or text our Showroom at 816-333-1767.

*Email us at celebrate@aaaeventrental.com.

*Visit us online and request a Quote (an Event Rental Consultant will follow up with you to confirm the availability of your requested items; answer any questions; and, if you like, move forward with a Reservation).

No problem – an Event Rental Consultant can put together a Quote for you. Then, when you are ready to reserve the items, you can:

• click on the secure link provided in the email accompanying the Quote or give us a call;
• pay the nonrefundable Reservation Deposit via credit card; and
• sign the Rental Contract

Please note that a Quote is not a Reservation – you will need to pay the nonrefundable 50% Reservation Deposit and sign the Rental Contract to reserve your items. The full amount is due 7 days prior to your event.

A Quote is not a Reservation. But reserving the quoted items is easy – just:

• click on the secure link provided in the email accompanying the Quote or give us a call;
• pay the nonrefundable Reservation Deposit via credit card; and
• sign the Rental Contract

Please note: the Reservation Deposit is non-refundable.

A Quote lets you know we have the items and quantities you are requesting available for your specified date, but it does not take the items you are interested in out of our inventory. Because of this, it is possible the quoted items will be reserved by someone else prior to you making your Reservation. Once you make a Reservation – rest easy – your items are taken out of inventory and held specifically for you.

The best answer is as far in advance as possible. Although we have large quantities of our inventory collections, they do end up fully booked at high volume event times. A non-refundable 50% Reservation Deposit reserves your items.

We will do our absolute best to accommodate all of your event rental needs. We are continuously receiving new inventory and may even consider adding to that inventory based upon your request. Always ask! (If we can’t get it, we may know where you can find it.)

For immediate peace of mind – call our main number at 816-333-1767 and let us help get a Reservation set up. An expedited fee may apply.

Yes, you may make additions and modifications to your Reservation by 4:30 p.m. up to seven (7) days prior to your pickup or delivery – just call or email your Event Rental Consultant.

We certainly understand that sometimes last-minute changes will occur, and we will do our best to accommodate edits and/or additions. Changes to Reservations within this time, however, will be subject to a Change Fee. Additionally, a reduction in quantities will be subject to the Cancellation Policy.

Yes, we offer delivery and pickup services for an additional fee. Standard delivery rates apply during business hours. Before or after-hour deliveries and pickups are available with prior arrangement for an additional fee. Please speak with an Event Rental Consultant for more information.

We deliver to the Kansas City Metro and surrounding areas. Please contact our Event Rental Consultant for further information.

Yes, we do have delivery minimums, which vary based on the product line and season. Delivery minimums are based on the subtotal of rental items only and do not include labor, delivery, taxes, or other fees.

Our delivery schedule runs Monday through Friday 8 a.m. – 3 p.m. This means our team will arrive anytime in that time range. We do offer priority routing, time-specified windows, and before and/or after-hour deliveries and pickups for an additional charge. You can speak with our Event Rental Consultants for more information.

During peak season, our delivery schedule may be extended. Our Event Rental Consultants will be sure to let you know.

You may call the main number the day before your scheduled delivery date for a more detailed time window.

On the day of your delivery:

*Our delivery team will call and/or text you prior to their expected arrival.

*Someone will need to be available on-site to meet the truck and sign for the delivery unless prior arrangements have been made.

*Please note, to ensure timely deliveries for all of our customers, it is important that we have access to the delivery site upon arrival. Additional fees will apply if our delivery team must remain idle waiting for access to the delivery site.

Delivery fees start at $140 and are based on location, delivery dates, and hours. Please speak with an Event Rental Consultant for more information.

Deliveries are made to driveways and docks. Deliveries to areas beyond these locations must be scheduled in advance. Additional fees will apply to deliveries requiring the use of stairs, long distance portage of equipment (outside of 50′ from the back of the truck), timing delays, or extra on-site labor.

Absolutely. We will need several pieces of key information to properly deliver to each location such as site maps, diagrams, floor plans, distances between locations, truck access, etc. seven (7) days prior to delivery. Additional fees may apply, which your Event Rental Consultant can provide you with as they walk you through your Reservation.

To ensure timely delivery to all of our customers, planning is key. Please keep in mind the following, and communicate with us prior to delivery so that we can provide an efficient and smooth delivery:

• We deliver to some of the most spectacular event settings. Some of these locations are in areas that might be difficult for our delivery trucks to navigate successfully.  Low hanging branches, narrow bridges and tight corners can pose a hazard. To ensure your delivery location can accommodate our delivery, read more about our truck sizes here or ask your Event Rental Consultant for more information.
• Deliveries are made to driveways and docks. Deliveries to areas beyond these locations must be scheduled in advance. Additional fees will apply to deliveries requiring the use of stairs, long distance portage of equipment (outside of 50′ from the back of the truck), timing delays, or extra on-site labor.
• It is important that we have access to the delivery site upon arrival at the location and that someone is available on-site to meet the truck and sign for the delivery.  Additional fees will apply if our delivery team must remain idle waiting for access to the delivery site and approval of the delivery.
• If we are delivering to a third-party venue or location, please make prior arrangements with the appropriate personnel there to coordinate a smooth delivery and/or pickup. You will need to provide us with the contact information for that individual at least one (1) day before your delivery.
• For tent deliveries, please have the route to and the area where the tent is to be placed clear of any furniture or other obstacles. Additional fees will apply if our installation crew must move items and/or clear the route and tent site. Also, please have the area clear of any pet waste. If the tent is to be staked, please call Dig-Rite (800-DIG-RITE) to map any underground wires or piping that may be present near the tent site. Please see our Tent Guide or speak with our Event Rental Consultants with any questions.
• If we are setting up your event, we will need a diagram or drawing of your layout ten (10) days before the event to ensure a smooth and efficient process.

Tables and chairs arrive stacked. Chiavari and crossback chair pads will be in a separate box. Dinnerware and flatware arrive wrapped in plastic and crated with the label attached. Glassware arrives in plastic-wrapped glass racks or boxes with the label attached. Our linens arrive clean, pressed, and folded on a hanger with a size tag and plastic-wrapped very similar to dry cleaning. Napkins are clean, pressed, folded, and packaged in brown paper. Special order linens will be pressed and boxed.

A one-placement setup of tents, dance floors, platforms, and other “delivery only” items will be done upon delivery and is included in the price. Additional fees will apply if we must move these items once we begin setup.

Table and chair set up and strike services are available for an additional fee and must be made in advance of delivery and pickup.

Tent Sidewall installation and strike services are available for an additional fee and must be made in advance of delivery and pickup.

Please speak with an Event Rental Consultant for more information.

We do not set up or strike linens, tableware, china, or decor. We are also unable to set up, breakdown, or move items belonging to another company.

Delivered items will be picked up between 8 a.m. and 3 p.m. Monday through Friday.

Tables and chairs should have linens and any decor removed and be broken down and stacked ready for pickup.

China, flatware, glassware, and food service items should be food-free and repacked in the same containers in which they were received.

Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders for return. All linens should be placed in these bags; please do not place used linens in trash bags, drycleaning bags, etc. as it can cause damage.

All items should be placed at the same location(s) where delivered. Additional fees will apply if our delivery team must strike items, search for items, or remain idle waiting for access to the pickup location.

Please refer to our Rental Return Guide for more information.

We apologize if some items were missed on pickup. Please call or text our main number 816-333-1767, and we will have a crew return for those items. Please note, if items were unavailable, moved, or unable to be located upon initial pickup, additional fees will apply for return pickup.

We do our absolute best to make sure orders are complete and undamaged. If an order is missing items, items are damaged, or you are unhappy, please let us know within two (2) hours by calling or texting the main number at 816-333-1767, so we can remedy the situation. You may either speak with an AAA Party Rental associate or leave a message. When leaving a message, please include the Reservation Name or Number, the issue with the Reservation, and a good contact number. We will do our best to make things right!

Responsibility for rental items remains with you from the time of delivery/pickup to the time of pickup/return. Please be sure items are secured when not in use and protected from the weather.

Tables and chairs should have linens and any decor removed and be broken down and stacked ready for pickup.

All china, flatware, glassware, and food service items should be food-free and repacked in the same containers in which they were received.

Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders for return. All linens should be placed in these bags; please do not place used linens in trash bags, drycleaning bags, etc. as it can cause damage.

Please refer to our Rental Return Guide for more information.

Rental items will be counted upon their return to our warehouse, and we will advise you of any missing items. We do charge a replacement fee for missing items. If you find any rental items after the pickup is complete, you have thirty (30) days to return them to our warehouse for a credit to your account.

No, we supply laundry bags with each linen order. Prior to return, we ask that you shake out and air-dry linens before placing them in the laundry bags. Please do not place linens in trash or plastic bags as they may mold. Once the linens are returned to our warehouse, they will be cleaned and pressed.

We do not require you to hand wash or dish wash any items. Please scrape and rinse all food particles off dishware and flatware before placing them back in their containers for return.

Additional fees will apply for unscraped, unrinsed dishware. Please empty glasses of any liquid before placing them back in their containers for return. Once the items are returned to our warehouse, they will be washed and sanitized.

AAA Party Rental cares about our clients’ health and safety. We thoroughly have enhanced the process and frequency we use to clean and disinfect our products before and after each rental. We also continuously update our protocols to match the most stringent official guidelines.